One of the features that Zimplu CRM offers is Support Tickets. Support Tickets are used to inform your employees or your co-workers about a problem that appeared for the Company or one of your Clients.
How to create support tickets in Zimplu
Let's say that you own a Software Company, and a Client has a problem with the product he just bought, he will probably contact the salesperson who offered the product in the first place. It's obvious that the seller won't be able to solve an IT problem so what the sales person will do in this situation is to write a support ticket and assign it to the right person or a group of individuals in the company that can solve this kind of problem for the Client. You can also write a support ticket and assign it to yourself; this will help you remember you have to solve a problem.
Learn How to Create a Support Ticket in Zimplu CRM: