Where Working as a Team Matters.
When a client notifies about a malfunction, the person who receives the complaint must open a new support ticket that can be visualized by the support team. The ticket has a number, a subject, a brief description and a degree of priority. Afterward, the persons that engage in solving the complaint can add notes, to keep a history of the steps taken along the way. To be closed, support tickets require written conclusions.
It's essential to offer quality service and to solve the notifications as fast as possible. But people also want feedback. They want to know that you are taking care of their issues. Therefore, each written note belonging to a support ticket can be shared with the client straight from the web-based CRM application.